19 November, 2006

Faith In Yourself

Faith had found her niche as an advocate for her customers. Frequently that advocacy to defend her customers’ interests went over and against the company’s own rules and regulations. Ethically, she found this acceptable, because Faith also saw her work as contributing to the airline’s best interest by building accrued trust, even when the company was too myopic, political, and bureaucratic to know it.

Related Link:

More than Job Demands on Personality, Lack of Organizational Respect Fuels Employee Burnout